From about 3pm onward recently I have found tiredness getting in the way of my smile and upbeat enthusiasm. I’m done. It’s as if the business slows along with my energy. It is during this time period when good stories get me through.
The other day I was getting faded when a lady came in adhering very strictly to the social distancing measures. I get it. Everyone is being careful but some are certainly stricter and way more scared than others. This is no time for judgement. I simply went with it a reached as far as my arm would let me in order to take the note from her and then had to semi chuck the change back into her hand.
Apparently I wasn’t being as subtle as I had thought as she cottoned on to my confused expression.
It turns out she works for the NHS so witnesses this pandemic through a very different perspective to me. I admire them all.
We got chatting. She was telling me how awful the supermarkets are and because she is in the vulnerable category as well as working longer hours, she is trying to get deliveries rather than physically going shopping.
She was telling me how difficult it is to find slots available despite having a reason to be classed as a priority customer. We were discussing how ludicrous it all is.
I asked if she had our number, ensured she lived locally (as in not in Manchester or something drastic when delivering would be insane) which I knew she would, and explained how we would deliver if she ever needed.
She was delighted and didn’t realise how much we stocked. Nor did she realise that we offered to deliver.
That was one worry off her mind, she said, and happily left.
Another happy tale.